General Terms of Providing Custom Writing Services

These terms & conditions (the “T&C” or “Terms”) govern your access and use of our Website and services at (the “Website”). Please read them carefully.

The Website is owned and operated by Writology Limited (Cyprus Reg. No. HE 360665), 1-3 Boumpoulinas Street, Bouboulina Building, Office 42, P.C. 1060, Nicosia, Cyprus. specializes in custom writing of numerous papers, articles, posters, coursework, etc. We provide brand new papers depending on the customer’s instructions, order deadline, and level. Every client is required to indicate a specific type of assignment in the Order Form:

  • Lab report
  • Coursework
  • Essay
  • Thesis
  • Poster, etc.

Apart from providing custom writing services, a client may choose:

  • Editing
  • Formatting
  • Proofreading
  • Rewriting
  • Revision of an already written assignment.

Level of Writing

A customer must choose an order level, which depends on the educational establishment he/she studies in:

  • PhD
  • Master’s
  • University
  • College
  • High school.

If a customer mistakenly chose an inappropriate order type, our Financial Department will assist and recalculate the order price according to the newly provided instructions.

Communication and Its Importance

We highly suggest every customer communicate with members by using the following means of communication:

  1. Inside message system.
  2. Live chat button
  3. Emails.
  4. Phone calls with Support Agents. asks all clients to communicate with members, provide timely responses to our messages, calls and emails to make sure that the ordered product will be crafted according to the customers’ specific needs and requirements. It is vital to provide all order instructions and attachments while placing the order or during the initial writing stages (when no more than 10-15% of the deadline passes). 

We care for your privacy and never share your personal information with the writers or any third party. All data is kept strictly confidential. Please do not disclose your personal details to the writers directly. All sensitive information is to be provided via Support. You bear full responsibility for the consequences of breaking the Terms of our services.

Review or Work Process

By ordering a paper on our website, a customer agrees to get the service in the following way:

  1. Customer makes an order on our website and proceeds with the payment. We allow every customer to choose his/her “preferred writer.”
  2. We find the most suitable writer to complete the order.
  3. The client may communicate with the writer to receive updates about the order status, provide clarifications, etc. Our Writing Department may ask to place a compensation order, if we find any mismatches in the order type, number of pages, and level of writing.
  4. The order is checked for plagiarism and uploaded to the customer’s profile.
  5. A client may request a free revision referring to Revision Policy, get a free plagiarism report from our Customer support Team. We grant that provides only authentic papers in any subject.

Order Time Frame

A customer may indicate a respective time frame, which starts from 3 hours up to 2 months for more complex orders. You are free to find more details in our Order Now form. The customer may request early delivery, but the order price will be respectively recalculated and additional orders will be requested to be placed. completes all assignments on time and grants timely submission of custom writing/rewriting services.

Submitting a Refund Application

Customers can apply for a full or partial refund, but applications must be submitted within 14 days of a deadline expiring. However, time constraints are not applicable in the case of plagiarism claims, but you will be expected to demonstrate that the liability is on our side. This means we will need irrefutable proof in the form of a report from a credible plagiarism detection service.                    

NB: You can obtain reliable plagiarism reports from detection services like, WriteCheck and iThenticate but the reports from are not trustworthy. Additionally, hand-produced notes suggesting a text is plagiarized are not considered adequate evidence.                   

  1. At times, customers ask us to complete assignments they themselves started. You should note, however, that it is only the content our own writers create that we run authenticity tests on. Because of this, we cannot be blamed for plagiarism found in the parts created by the customer.      
  2. If a customer finds our work unsatisfactory, their concerns will be subjected to the full investigation and a report issued in three to four days. Where concerns are genuine, the customer’s money will be returned in full or in its entirety.          
  1. As long as we are alerted within two days of a deadline expiring, the customer can avail of our free revision service. After this point, it may be necessary to submit a new order to cover revisions. If one of our writer's consent to do the revision work without additional payment, it will not be possible for us to consider any further refund applications.               
  2. A customer can apply for a free revision for up to thirty days (one month) if their order is twenty pages or longer.  
  3. Where instructions are changed from the original specification, we cannot offer the customer a free revision. Additionally, we may require another order by way of compensation if the customer did not provide essential materials in a timely manner.               
  4. The customer will need to set a new timeline for the completion of revisions. Some types of the revision can take a whole day to complete, depending on how complicated or simple the task or how difficult or easy it is to reassign the work. Regardless of this, though, we will make every conceivable effort to meet the customer’s deadline.              
  5. It is sometimes necessary for us to contact our customers by email or by posting messages to their profile pages. Therefore, we suggest you check for such communications. Customers occasionally overlook the necessity to send us all information and materials required for a successful outcome, but it is their responsibility to do so – either at the time of placing the order or later if requested.
  6. A customer has a possibility of choosing an “Extended Revision” additional service during the order placement, for only 15% of the order price. It provides a free revision timeframe extension of up to 14 days. Nonetheless, requesting a revision should comply with initial requirements. Kindly note whether a client does not claim a revision, an additional fee for “Extended Revision” is not refunded. Alternatively, 4 days Extended revision VIP service can be chosen when placing the order.
A Full Refund
  1. We may refund you in full if you placed a “double” order by accident or if we charged the wrong amount. You can cancel redundant orders by contacting customer support.
  2. We will refund you in full if a writer could not be found.    
  3. Once a full refund is received, any resources provided against that order should not be used.   
  4. The company does not grant any grades since professors judge the content of papers differently. However, a customer can send a professor’s feedback to the Refund Department. If the writer overlooked some customer’s instructions, a partial/full refund will be provided.
  5. While applying for a refund, the whole order will be analyzed for compliance with the provided instructions. E.g. A customer cannot ask to refund half of the order and make a revision request to correct the second part.
  6. A Client is not eligible for a full refund, if the order was verified late and Writer did not receive a respective extension to complete the assignment.
A Partial Refund
  1. may refund you in part if you selected the wrong number of pages for your order.     
  2. We may refund you in part if you inadvertently selected an unsuitable writing or academic level.       
  3. A partial refund will be considered if there is any mismatch in your order information.    
  4. Cancelling of order (after a project is assigned):

Refund percentage

Passed deadline


10-19% of the deadline


20-29% of the deadline


30-39% of the deadline


40-49% of the deadline


50-59% of the deadline


60%+ of the deadline


NB: If 30% of an order’s deadline still remains, we cannot consider cancellation. This rule also applies if a writing project has been accepted by a writer, the project is done and added to the upload area.         

All tips are non-refundable. The payment for custom writing, editing, proofreading, rewriting, formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification
  1. Customers who use our writing service can be asked for proof of identity. Our Finance team uses this mechanism as a means of counteracting scams and fraud on the Internet. The deadline for an order will not start until the required clarification is provided, which in some cases may be late. If your verification is late, you can request an extension to your deadline or submit a compensation order if the paper is soon required.                  
Word Count Issues
  1. We estimate the number of words per page to be 300 and we calculate an order’s overall length according to the required word count. Because they are mainly comprised of calculations, technical papers are not included in this rule but are priced on the basis of their complexity level.   
  2. Speaker notes for PowerPoint presentation. We can provide in the region of 100 – 150 words per slide if you require speaker notes for a PowerPoint presentation.          
  3. Owing to their particular nature, we calculate the cost of online or Internet-based tests separately. The price, which also applies to multi-choice assignments, is based on the number of questions to a page (5) and the total number of test questions. Therefore, a fifteen-question assignment equates to a three-page order.                
  1. We adjust the price for early delivery. We may, therefore, ask you to submit a new order to cover the difference. If a writer agrees to early completion without extra compensation, future refunds cannot be considered.              
  2. If fails to deliver your order on time and without a mutually agreed deadline extension, we will refund part of the cost at least.           
Order Type
  1. For accuracy sake, we ask that you select the right order type, e.g., “Report,” “Dissertation,” and so on.      
  2. Rephrasing or rewording a text is called “rewriting.” An additional order will not be necessary unless you ask for the equivalent of new content, e.g., more research, sources or text.          
  3. We occasionally email you or post messages to your account. We value timely replies, particularly if approval or feedback is required.

A free draft option in a “VIP Account” is not applicable to the following order types: formatting, proofreading, editing, revision, rewriting, online test, multiple-choice questions, PDF/PPT poster, PowerPoint Presentation, and excel exercises. In addition, free draft cannot be provided in orders with 3-8 hour urgency due to a limited time frame provided to complete the assignment.

Stored Credentials

How long will card details be stored?

  1. We never store your credit/debit card information or any other payment-related information on our site. The only personal data stored by our site is your name and surname chosen when making your first order with us.
  2. We work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).
  3. The transactions are processed by third-party, legally authorized entities such as Avangate/2Checkout, SafeCharge, BlueSnap.
  4. Additional information regarding stored credentials can be found in T&C of respectful payment processors.

How will my stored card details be used?

  1. Your credit card details are stored securely by the third-party payment processor. When you enter your credit or debit card details on our website, in fact, the information is sent directly to secure databases maintained by the payment processors(Avangate/2Checkout, SafeCharge, BlueSnap), who then complete the transaction. Credit card details are never transmitted to, or stored on our servers.

Can these terms change?

  1. Changes in the permitted use will require your agreement. Other changes can be applied in accordance with PCI standards. No change can take place without your consent.

VIP Account

A free draft option in a “VIP Account” is not applicable to the following order types: formatting, proofreading, editing, revision, rewriting, online test, multiple choice questions, PDF/PPT poster, PowerPoint Presentation, and excel exercises. In addition, free draft cannot be provided in orders with 3-8 hour urgency due to a limited time frame provided to complete the assignment.

Governing Law and Dispute Resolution

This Terms and any claim, controversy, or dispute relating to or arising hereunder shall be governed by and construed and interpreted in accordance with the law of Cyprus.